ANALYTICAL STUDY OF CUSTOMER SATISFACTION & PERCEPTION ABOUT SOUTHALL TRAVEL

Fixing the objective is like identifying the star. The objective decides where we want to go, what we want to achieve and what is our goal or destination.

1. To study the factors influencing the purchase decision of customers regarding Southall Travel.
2. Comparative study of customer’s perceptions regarding Southall Travel with other travel companies.

3. To analyze overall satisfaction level of customers for Southall Travel.

1. To analyze Customer opinion about Southall Travel.

STUDY OF PERFORMANCE ISSUES OF CELLULAR NETWORK & IMPROVING CUSTOMER SERVICES:- A CASE STDUY OF AIRTEL

Study of following factors which are potential contributor for network unavailability.

1. To study the cellular network operation process.
2. To study about various performance issues of cellular network.
3. To find the reasons for the low network signal and network failure.
4. To study about cellular mobile architecture.
5. To find the skill set gap in the manpower handling the network operation.
6. To examine how cellular network improving customer services.
7. To identify the call handling capacity of the installed network equipments.